Employment

WomenShelter of Long Beach is dedicated to ending the cycle of domestic violence through compassionate intervention, education, and personal empowerment. WomenShelter is an Equal Opportunity Employer, and every person meeting the qualifications of the position is encouraged to apply.

WomenShelter of Long Beach prohibits discrimination on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and marital or family status in all of its programs, activities, and employment practices.

Current Openings

Shelter Director

Job Description: Shelter Director
Reports To: Executive Director
FLSA Status: Full-time; Exempt
Supportive Housing – Emergency Shelter

Summary:
The Shelter Director is responsible for the management and coordination of WSLB’s two emergency supportive housing units serving victims of domestic violence and their families. This includes the day-to-day operations, implementation and development of shelter policies/procedures, monthly reporting, and the supervision of shelter staff. The Shelter Director is also responsible for maintaining a safe, confidential environment for the clients of WomenShelter of Long Beach by ensuring high quality services provided to adults and children who are victims of Domestic Violence.

Responsibilities:

Shelter Program Management
- Responsible for the development, implementation, and management of all Shelter programs
- Provide supervision and general oversight of shelter staff, volunteers, and interns
- Ensure that all shelter staff, volunteers, and interns have the skills that are necessary to effectively perform their position responsibilities
- Educate and provide ongoing training to shelter staff, volunteers and interns

Case Management
- Supervise the provision of direct client services including case management, client assessments, phone assessments for shelter and outreach, service plans, safety plan and departures for adult clients and their children.
- Oversee the provision of crisis intervention, individual peer counseling, and support groups at shelter
- Oversee the 24-hr Crisis Hotline, business line and the provision of proper referrals to callers

Data Management
- Ensure client records are documented and maintained according to agency and best practices guidelines. File monthly reports as required.
- Maintain staff, intern and volunteer schedule, including approval of time off requests, to ensure appropriate shelter coverage 24/7

Facility Management
- Maintain the safety of the shelter by assessing and addressing maintenance issues
- Examine and inspect the property regularly to ensure a safe environment for clients and staff.

Education/Training Required
 Bachelor’s Degree in Social Work, Psychology, or related Human Services field
 5+ years of direct service experience, preferably with domestic violence survivors
 3+ years of supervisory experience
 40-hr Domestic Violence Training
 Computer skills and experience with all Microsoft Office programs
 Valid Driver’s License and Auto Insurance
 Bilingual in Spanish

Please send resume and cover letter to Zaira Cuevas, HR Coordinator at zcuevas@womenshelterlb.org

Client Advocate - Family

Job Description: Client Advocate – Family
Reports To: Shelter Director
FLSA Status: Full-Time, Non-Exempt

Summary

Under the supervision of the Shelter Director, WSLB’s Client Advocate-Family provides victim-centered case management, advocacy, and peer-counseling services designed to address the physical, social, emotional, and financial well-being of victims of domestic violence at WSLB’s emergency shelter. In a trauma informed manner, the Client Advocate-Family provides crisis-hotline telephone coverage, which includes crisis intervention counseling, referrals, and other assistance as needed. The C.A. is responsible for completing new client intakes and arrivals at shelter (including a tour of the facility and room inspection with client), assisting clients in locating and applying for transitional/other suitable housing, obtaining financial assistance, coordinating legal and medical referrals, and facilitating client departures.

Responsibilities (Other duties may be assigned)

Develop and manage a comprehensive client/family driven case management plan which covers financial, housing, medical, psychological, and any other emergency needs that clients/families might have
Welcome and “check-in” new families to shelter. This would include completing all necessary forms, providing a tour of the facility, reviewing and verifying with client all items in client’s room.
Conduct client/family intakes, complete needs assessments, create safety plans, and complete departures for clients/families
Ensure clients/families receive immediate medical attention, mental health support, and prescriptions as needed
Assist clients/families during emergency room visits, court appointments, psychological evaluations, medical exams, and other related appointments/meetings
Ensure completion and accuracy of CalWORKs, TAY, and other grant related paperwork and review files for completeness and accuracy for audits
Facilitate adult and youth support/education groups

Responsible for overall shelter security and client safety during shifts

Requirements

Two years’ experience in counseling, advocacy and case management
High School Diploma required; Bachelor’s Degree in Human Services, Social Work, or related field preferred
Computer skills and experience with Microsoft Office preferred.
40-hour Domestic Violence training required
Bilingual in Spanish and English

Skills Required

Strong written and verbal communication skills
Must demonstrate informed sensitivity to the issue and experience of domestic abuse and the ability to respond effectively to people in crisis
Ability to maintain confidentiality

Please send resume and cover letter to Zaira Cuevas, HR Coordinator at zcuevas@womenshelterlb.org

On-Call Client Advocate

Job Description: On-Call Client Advocate
Reports To: Shelter Director
FLSA Status: On-Call, Non-Exempt

Summary
The On Call Client Advocate acts as a substitute for WSLB Client Advocates who call in sick, take vacation or holiday time off. They are responsible for providing support to the clients residing at the shelter as necessary during a variety of shifts including weekends, graveyard shifts, holidays and other hours as needed. The On-Call Client Advocate will primarily be responsible for providing crisis intervention, counseling, referrals, support services and advocacy to victims of domestic violence in a confidential and safe environment.

Responsibilities (Other duties may be assigned)
 Provide crisis intervention, information and referrals to individuals calling the 24-hour hotline
 Complete telephone intakes for individuals seeking access to the Emergency Shelter; assess and make determinations for appropriate criteria for admission into Shelter
 Provide crisis intervention and conflict resolution to residents as needed
 Engage clients and support the needs of clients in the shelter while maintaining shelter policies and procedures
 Assist all clients being admitted or discharged from the program
 Facilitate groups for adults/children
 Responsible for maintaining statistical information (phone longs, client files, etc.)
 Monitor adherence of shelter policies and procedures by clients, volunteers and visitors, including safety matters pertaining to the adult and children residing in the shelter
 Responsible for overall shelter security and client safety during shifts
 Provide support to all other program staff as needed
 Assist with performing routine chores and cleaning tasks assigned to ensure the safety and cleanliness of the shelter.
 Additional responsibilities on an as-needed basis

Requirements
 Minimum of 1 year Domestic Violence case management experience
 Knowledge and experience in CalWORKs, counseling, advocacy, and case management
 Bilingual in Spanish
 Valid CA driver’s license; valid auto insurance
 40 hour DV Training Certificate; or to be completed within 3 months of beginning employment
Skills Required
 Strong written and verbal communication skills
 Must demonstrate informed sensitivity to the issue and experience of domestic abuse and the ability to respond effectively to people in crisis
 Ability to maintain confidentiality

Please send resume and cover letter to Zaira Cuevas, HR Coordinator at zcuevas@womenshelterlb.org

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The WomenShelter of Long Beach is an Equal Opportunity Employer and is committed to fostering diversity within its staff.
Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual
orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical
condition, age, marital status, or veteran status. Revised Date: 10/5/18

Housekeeper/Cook